• The Service Productivity module  continually compares expected service delivery activities and/or hours with actual delivery activities and/or hours by service, individual and activity group, highlighting any mismatch and enabling service leads to quickly effect change.
  
• It provides concise, real-time service delivery data, highlighting and rating discrepancies between supply and demand, and providing service leads with access to valuable service utilisation cost data too.
  
• Service Productivity captures service data in real-time and uses standard reporting times and actual reporting outputs to calculate delivered PAs and hours, which can then be compared with contractual PAs to identify departmental productivity. Where the ratio between contractual and actual PAs are low, informed decisions can be taken about whether the mismatch is a short term ‘blip’ or if changes to operating procedures are required.
  
• The Service Productivity module uploads job planning information and clinical activity data throughout the year so that the department's senior management team are provided with timely and accurate information on activity and productivity.

Typical costs of a productivity mismatch

A 25 consultant department has average annual PA costs of £4 million (assuming 25 ftes).

The department has PA capacity in the job plans of 25,200 hours (150 PAs). 

But the department has a productivity match of only 85% and delivered 21,420 hours rather than 25,200.

The cost of plugging this performance gap with hours of unplanned additional activity of 3,780 is £756K (assuming cost per hour of activity of £200).