Our no-win-no-fee assurance and reconciliation service matches invoices to delivered work — spotting errors and slashing avoidable costs on premium activity. This can reduce between 5-20% of your in/outsourcing costs.

Once transactional integrity is addressed, the next challenge is control. Most departments know they use outsourcing or additional activity — but not how much, when, why, or at what unit cost. Our Activity Dashboard gives clear, ongoing visibility of:

• how delivery gaps are being filled
• the balance between lower-cost and premium responses
• unit costs and trends over time
• supplier price variation and benchmarking

This turns premium responses from an accepted necessity into something that can be seen, questioned, and managed.

Monitoring shows where premium responses are being used — but it doesn’t reduce the underlying need for them. The final step focuses on how your service is designed and responds to changes dynamically. By making the service delivery plan explicit and manageable, departments can:

• focus substantive capacity on activity that is the most expensive to replace
• respond earlier to emerging capacity gaps
• rely less on high cost responses as pressure builds