Same delivery. Different cost profiles.
Two services can deliver the same activity, but different delivery mixes create very different cost profiles.
Understand how activity is delivered, which routes are driving cost, and which actions will rebalance the mix safely.
Your Service Delivery Mix profile ™ shows what is driving delivery cost.
The profile shows whether demand is being met through a balanced mix or through higher-cost delivery routes — and points to the actions most likely to rebalance the service.
The most effective cost levers depend on your SDM profile™.
SDM analysis shows whether the most effective action is outsourcing reduction, internalisation, productivity improvement, capacity improvement, demand management or income assurance.
Rebalance the mix. Reduce your cost of service delivery by as much as 30%.
Applying the appropriate cost reduction levers helps services move toward a lower-cost, more sustainable delivery profile.
