How avoidable costs are created.
How you manage additional activity drives the cost of your service delivery.
Your service delivery mix has its own fingerprint.
And this can be used to diagnose underlying problems.
Key levers to de-escalate your cost of delivery.
Using these levers can help you rebalance your service delivery mix and therefore cost.
Rebalancing the Service Delivery Mix reduces avoidable cost.
A programme of quick wins and improvements rebalances your service delivery mix.
